Chat with a provider
Use the provider’s own published chat option, if available, and ask how to keep a case reference.
On this page
Ways to get help
Ways to get help
SpeedAU reviews and lists casino sites; it does not operate a casino or provide account support. For an account issue, use the contact details published by the relevant provider, and check its identity before sharing personal information.
Send a written enquiry
Find the address in the provider’s contact information and save a copy of your message.
Make a formal complaint
Follow the provider’s published complaint process and request a written outcome.
Live chat
SpeedAU live chat: what to check
Open with the issue
A focused question can make the discussion clearer. Ask what happens next, what details are needed and how to refer to the case later.
- Check whether you need to sign in first.
- Never share passwords, security codes or complete payment details.
- Ask how to save the conversation or reference.
- Note any next step and response estimate given by the provider.
Email enquiries
Email enquiries
Write a clear subject line
Use the relevant provider’s published email address. Include a case reference, a brief timeline and the question you need answered. Check attachments and remove details that are not needed.
Hours and replies
Check the provider’s support schedule
| Schedule item | Details to confirm |
|---|---|
| Opening times | Check the provider’s published days and staffed hours. |
| Time zone | Confirm which time zone applies to the stated schedule. |
| Reply estimates | Check whether the estimate is for acknowledgement or a full response. |
| Public holidays | Check whether holiday staffing affects the usual schedule. |
An automatic acknowledgement does not mean a staff member has replied. Check opening hours separately from any estimate for a response to your case.
Enquiry checklist
Get your enquiry ready
Focus on one question. Choose a subject, then prepare the details privately before contacting the provider through its published route.
Do not include passwords, one-time security codes or full payment details in your first message.
Help topics
Common provider queries
Terms and conditions
Check eligibility, expiry dates and balance conditions in the provider’s terms.
Play Now
Complaints
Complaints and next steps
- 01
Describe what happened
Keep the case reference, dates, relevant terms and account records together.
- 02
Find the complaint route
Ask for a case reference, the rule being applied and the next review step.
- 03
Save the decision
Keep the written outcome and independently check any further complaint route.
Independent assistance
Find help in Australia
| Service | Where to look | How it can help |
|---|---|---|
| Gambling support | Find a national support service ↗ | Look for confidential gambling support and counselling through an Australian service. |
| Self-exclusion | Find self-exclusion information ↗ | Check official information about self-exclusion options for online and phone wagering. |
| Regulatory enquiries | Find the relevant government contact ↗ | Check official guidance on reporting prohibited interactive gambling services. |
Independent services are separate from casino providers. Use them for the relevant support or information; direct account questions to the provider.
Common questions
SpeedAU contact FAQ
How do I contact a casino about my account?
Use the contact route published by the relevant provider. Include a case reference if you have one, a short description, dates and one clear question; leave out unnecessary personal details.
Where can I check a provider’s support hours?
Check the provider’s own contact page or support policy for its current hours, time zone and reply estimates.
Can I send an enquiry through SpeedAU?
No account enquiry is sent through SpeedAU. Contact the relevant provider using a route it publishes.
Where can I find independent gambling support?
Look for an Australian gambling support service or official government information. For account matters, contact the provider directly.
More help
